Appointment Coordinator /Call Handler

Company: Moorfields Eye Hospital, London
Apply for the Appointment Coordinator /Call Handler
Location: London
Job Description:

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre providing booking services to patients, including making outpatient appointments, registering referrals, agreeing on appointment times, and ensuring accurate recording of information on relevant systems.

To register patients on the Patient Administration System.

To undertake booking of appointments following procedures, discussing available dates and times with patients.

To check all referral letters received in the department, ensure outpatient registration is entered on the Patient Administration System, and forward referral letters to relevant services within the agreed time frame.

To cancel and rebook patient appointments following guidelines issued by the relevant service.

At Moorfields, we offer more than just an excellent career and great colleagues. We also provide:

  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working environment

For further details or informal visits, contact:

Name: Djamel KetebJob Title: Booking Centre ManagerEmail: dketeb@nhs.net

Seniority Level

  • Entry level

Employment Type

  • Full-time

Job Function

  • Other

Industry

  • Hospitals and Healthcare

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Posted: May 1st, 2025