German Customer Service Representative – (Hybrid, mostly remote)Location : Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German SpeakingCustomer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
● Answering calls from existing and new customers● Proactively dealing with all queries relating to the business● Taking orders and bookings via external and internal calls● Managing email queries● A professional approach with the ability to build rapport with each customer● Demonstrating extensive knowledge on all product ranges● Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:● Previous experience in a similar role (preferred but not essential)● Customer service experience (preferred but not essential)● Self-motivated, with a ‘can do’ attitude● Attention to detail with high level of communication skills is essential● German Fluent speaker● Computer literacy● A passion to deliver the highest quality for our client’s customers
Different shifts available:—Shift 1 – 5 week rotation (Late Sat) – £26,575Week 1: Monday to Friday. 07:00 – 15:15Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00Week 3: Monday to Friday. 11:00 – 19:15Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 – 5 week rotation (Standard) £26,500Week 1: Monday to Friday. 07:00 – 15:15 UK TimeWeek 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK TimeWeek 3: Monday to Friday. 11:00 – 19:15 UK TimWeek 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK TimeWeek 5: Monday to Friday. 11:45 – 20:00 UK Time—Additional benefits:
● Contributory pension scheme of up to 6%● Opportunity to buy & sell holiday● Gym membership discounts● Contributory hospital and health cash plan● Cycle2Work scheme● Eye care vouchers● Free monthly nutritional and personal care products● Life assurance● Discounts at leading brands and retailers…