The Bars Duty Manager will be responsible for supporting the Bars General Manager and the Bars Assistant General Manager in the effective operational running of the DEYA bars including maintaining customer service standards, overseeing management of staff, delivering an ‘order of service’ in line with brand & sales expectations. To perform the role they must be a key leadership figure for operatives and supervisors, ensure standards are met through effective training and communication, ensure site compliance is adhered to and equipment is well maintained.Department: Taproom Team DEYA Brewing Company Unit 27 Lansdown Industrial Estate, Gloucester Road, Cheltenham, Gloucestershire, GL51 8PL Salary and other compensation: £Hours: 40h per week – shift pattern – Weds to Sunday Contract type: Permanent Reporting to: DEYA Bars General Manager Additional information: Taproom opening hours: Wednesday: 16:00 – 22:00, Thursday: 16:00 – 22:00, Friday: 14:00 – 22:00, Saturday: 12:00 – 22:00,Sunday: 12:00 – 20:00Assist the Bars General Manager in fostering a positive and professional workplace environment for the team – collaborate to deliver staff incentives, motivational strategies and lead by example to improve and maintain staff motivation and engagement
~ Collaborate with the Bars General Manager to produce and implement the staff training program and report on team performance and welfare
~Deliver excellent customer service and improve the customer experience by handling customer communications for matters regarding the DEYA Taprooms, being the first point of call for handlingcustomer complaints, with support of the Bars General Manager. Assist and oversee the Shift Leaders with delivering accurate daily end-of-shift reports
~ Ensuring the team adhere to occupational health and safety standards to ensure the bars are a safe place to work and visit
~ Enforce cleanliness and hygiene standards in compliance with food regulations and external audits
~ Assist the Bars General Manager with the effective management of all stock including: beer orders from the brewery; Assist the Bars General Manager with the effective management of Taprooms systems and processes including: POS & card machines, HR Software, Booking System
~ Assist the Bars General Manager with the effective management of Bookings & Events, including food trucks, private hire, equipment and security
Substantial experience of working in a leadership role in the fast-paced world of a high-volume hospitality setting
~ Demonstrable understanding of hospitality service skills, with an attention to detail, to ensure a high level customer experience
~ Considerable understanding of licensing laws, health and safety, food hygiene
~ Self motivated with excellent time management, troubleshooting, and organisational skills
~ Commitment to quality, safety, and continuous improvement
Understanding of Craft Beer
~ Event management experience
You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments.
If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service Provider SmartClinic, and the offer of employment will be subject to a successful outcome of this assessment.
Regular manual handling
~ DEYA Brewing Company is a small brewery based in Cheltenham, UK specialising in fresh, hoppy beer and employs 50 people. We are committed to brewing excellent beer and being an excellent company to work for. In return, DEYA will offer proper and competitive salaries while being respectful and compassionate to all employees. All applications must be received by midday UK time on the closing date stated in the online advertisement.
If you need help Non-technical questions about this job should be addressed to PrivacyPlease note that any personal data submitted to the Company as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
DEYA employees enjoy 30 days’ paid holiday, a pension scheme, Health Cash Plan, access to mental health support and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes a £125 tab per month in our Taproom and a 10% discount in the Taproom and The Swamp thereafter.…