Business Services Coordinator

Business Services Coordinator

We are looking for a talented, driven and passionate Operations Coordinator to join our team. The role will be based in our Poole office. The successful applicant will provide a high standard of service to clients and our internal teams while supporting the Business Services Manager with the day-to-day running of the back-office and finance functions. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Key Responsibilities

• Supporting the team with administration and general office management
• Being the first point of contact for visitors and clients at our office, ensuring the reception area and office is well presented
• Managing office supplies and placing orders
• Researching and booking of travel and accommodation
• Assisting with employee engagement initiatives, including feedback surveys and workplace improvements
• Coordinating company events to enhance team engagement and morale
• Assisting with HR-related tasks, including employee onboarding, offboarding, and benefits administration
• Liaising with external providers to manage internal contracts
• Working on internal and external requests via our PSA system
• Answering client queries and coordinating responses
• Involvement with maintaining billing records and raising invoices
• Assisting with expense claims and help with other finance tasks as required
• Supporting with business improvement projects
• Processing orders and raising projects, working closely with the sales, project and procurement teams
• Promote and comply with Health & Safety policy and procedures
• Follow policies and procedures to comply with QuoStar’s ISO20000 and ISO27001 accreditations
• Maintaining internal records and creating policies and procedures

Essential experience, skills and qualifications

• A minimum of 2 years’ experience in a similar role/environment
• GCSEs grade C and above, including Maths and English or equivalent
• Very good written and oral communication skills
• Organisational and problem solving skills
• Ability to multi-task, adapt to changes quickly and use initiative to deliver work
• Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Desirable experience, skills and qualifications

• A-levels or equivalent
• Experience of working with Xero, ERP or finance systems

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