Manage strategic B2B client relationships
Drive product adoption and customer success insights
About Our Client
Our client, a leading player in their industry, is seeking an experienced Customer Success Manager to join their growing team. This is a high-impact role where you’ll take ownership of a portfolio of key B2B accounts, driving engagement, adoption, and long-term value for large business customers.
Job Description
- Managing a portfolio of client accounts, building strong, long-term relationships.
- Running regular client reviews, delivering training sessions, and helping customers make the most of the product offering.
- Using data and analytics to monitor customer success, identify usage trends, and forecast risks or opportunities.
- Acting as the voice of the customer internally – bringing feedback into conversations around product development and decision-making.
- Collaborating with suppliers to stay ahead of new product features and ensuring customers are supported with updates and rollouts.
- Creating and updating user-friendly ‘how-to’ guides to help customers get the best out of the platform.
- Spotting commercial opportunities within your accounts and delivering value-led upsell conversations.
The Successful Applicant
A background in Customer Success or Customer Experience within a B2B SaaS, telecoms or product-based environment.
- Someone who’s comfortable managing large, complex accounts and has a natural commercial mindset.
- Experience with data-led reporting and the ability to turn insights into action.
- A confident communicator who thrives on building genuine, lasting relationships with customers.
- This role is suited to someone who can hit the ground running – someone ready to shape the role and grow within it.
What’s on Offer
This is a fantastic opportunity for a Customer Success professional looking to take their next step with a business that truly values close client partnerships and product innovation.
With a generous salary of £55,000, we’re confident this role will attract the very best talent in the market.
If this sounds like the role for you, we’d love to hear from you – apply now!
#J-18808-Ljbffr…