Company: Clearooms
Location: Huddersfield
Job Description:
Application Deadline: 30 April 2025
Department: Operations
Location: Remote – UK
Compensation: £27,000 / year
Description
As a Customer Success Manager, you’ll play a crucial role in ensuring our customers succeed with our solutions. From onboarding to ongoing support, you’ll be their go-to contact, helping them unlock the full potential of our products. The role is 100% remote (UK-based only).
Key Responsibilities
- Customer Onboarding: Conduct product demos online to assist with onboarding new customers.
- Relationship Building: Develop trusted relationships with customers, understanding their goals and challenges by arranging regular account reviews.
- Support & Training: Provide proactive support via live chat, emails, voice/video calls and communicate via our ticketing system, offer product training including new features, and share best practices with new and existing users of the system.
- Feedback Champion: Act as the voice of the customer, review and support relevant feature requests.
- Retention & Growth: Monitor customer health metrics and identify opportunities for expansion or renewal, consistently ensuring customers have a clear understanding of upgrade opportunities.
Skills, Knowledge and Expertise
- Experience: A minimum of 1 year of experience in Customer Support or Account Management. Previous experience in technology/software would be an advantage but not essential.
- Communication skills: The ability to build strong, trusting relationships with customers.
- Problem solver: A proactive and solution-oriented mindset.
- Customer Focused Attitude: Passion for Customer Support & great work attitude.
- Self-motivated: Organised and comfortable working from home office.
Benefits
- Supportive: Be part of a team that values you as well as your growth and learning.
- Opportunities: Professional development and career progression.
- Culture: Vibrant and inclusive.
- Rewards: Annual salary reviews/Bonus, 24 days holiday + public holidays, Pension.
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Posted: April 19th, 2025