We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Office Manager!
Your role as a Front Office Manager..
As a Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standardsEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty schemeMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesComplete the schedules/rota for Front Office and monitor staffing levels to meet cover business demandsResolve staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamConduct annual Appraisals with Team Members and performance reviews.Comply with hotel security, fire regulations and all health and safety legislationHave knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Act in accordance with policies and procedures when working with front of house equipment and property management systems
28 days holidays increasing with length of service~ Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program~ Access to Perks at Work with amazing discounts and collection of points on online stores~ Company’s Pension~ Meals on duty with e-vouchers~ Discounts on F&B outlets~ Access to Employee Assistance Program~ Life Assurance~ Recommend a Friend Scheme~ Trainings to get started and continue to grow and loads of opportunities to progress
Previous experience in the Front Office within the hotel industryActively using training products providedAbout Curio Collection by Hilton Hotels
Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom….