Customer Service Manager

Job Description

Customer Service Manager

Your new company Our client is a housing association based in Norwich, they are seeking a customer service manager on a 9-month contract. They are looking for an enthusiastic and motivated individual to develop and manage our Customer Service team, ensuring residents receive a high level of service.Your new role 

• The ability to review and enhance customer service processes.
• Monitor performance and complaints data. 
• Overall responsibility for the Customer Services Team 
• Proactively seeks good practice within and outside the housing sector to make service improvements 

What you'll need to succeed 

• At least 3 years experience of leading and managing a customer service team
• Significant people management experience demonstrating excellent coaching skills
• Experience of working in a customer services 
• Experience providing and monitoring performance data, and using that data to implement improvements

What you'll get in return 

• £37,000- £40,000 Salary
• Hybrid working
• Fixed-term contract for 9 months

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4663069

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