Customer Experience Administrator

Customer Experience Administrator

ROLE OVERVIEW

Reporting into the Customer Experience Manager, the Customer Experience Administrator will be responsible for general Academy administration.

ROLE DUTIES

Reception Duties

• To be the first point of contact for all visitors to the Academy, ensuring they feel welcome and are familiar with the facilities, and Health & Safety arrangements
• To be responsible for the telephone switch board, screening calls and taking appropriate messages where applicable.
• Co-ordination of the arrival of deliveries that arrive at the Academy during office hours, ensuring these reach the relevant area.
• To be responsible for the stock level and replenishment of stationery and refreshment items.

Office and Training Administration

• Overall responsibility for ensuring that customers are provided with the relevant information and equipment throughout their time at the Academy.
• To offer administrative support to the Board of Directors where required
• To champion the use of electronic files, in the creation and updating of administrative processes within the department
• The co-ordination of course welcome and arrival arrangements, including student kit and stock ordering.
• The co-ordination of student departure administration and off boarding process
• To provide ad-hoc administrative support required by the Head of Training (HT) where required.
• To provide support to the Customer Experience Manager to create and robust and effective welfare environment, supporting their needs throughout training.
• To ensure that all maintenance items are reported appropriately to those responsible for the area they are specific to, ie. Accommodation or the Academy.

Transport Co-Ordination

• To co-ordinate the transportation of students
• To make travel arrangement for the business, including flight bookings, car hire and hotel arrangements

CORE COMPETENCIES

• An experienced administrator, with excellent I.T skills, and be proficient in the full use of Microsoft Suite
• Strong organisational skills
• Excellent written and verbal communication skills with a positive and enthusiastic personality and outlook
• A Can-do attitude with the willingness to go the extra mile for the Customer

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